Welcome to Aqua Guru. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. About Aqua Guru
Aqua Guru is a brand engaged in the manufacturing and sale of water tank alarms, water level indicators, controllers, and related accessories. Our products are designed to help customers monitor and manage water levels efficiently.
2. Acceptance of Terms
By using this website, placing an order, or accessing any information provided by Aqua Guru, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please do not use our website or services.
3. Products & Services
All product descriptions, specifications, images, and prices are provided for general information purposes.
Aqua Guru reserves the right to modify, update, or discontinue any product without prior notice.
Product colors, designs, and appearance may slightly vary due to manufacturing updates or display differences.
4. Pricing & Payment
All prices listed on the website are in Indian Rupees (INR) unless stated otherwise.
Prices are subject to change without prior notice.
Full payment must be made at the time of placing the order.
Aqua Guru is not responsible for payment failures caused by third-party payment gateways or banks.
5. Shipping & Delivery
Delivery timelines provided are estimated and may vary due to logistics, weather conditions, or unforeseen circumstances.
Aqua Guru shall not be held responsible for delays caused by courier partners.
Customers must ensure that the shipping address and contact details provided are accurate.
6. Installation & Usage
Installation instructions are provided with the product or on the website.
Aqua Guru is not responsible for damages caused due to incorrect installation, misuse, or unauthorized modifications.
Installation should be carried out by a qualified electrician or technician where required.
7. Warranty
Aqua Guru products come with a limited warranty as mentioned on the product page or packaging.
Warranty covers manufacturing defects only.
The warranty does not cover damage caused by:
Improper installation
Power fluctuations
Physical damage
Water ingress beyond product specifications
Unauthorized repairs or modifications
8. Returns, Replacements & Refunds
Returns or replacements are accepted only for defective or damaged products, subject to verification.
Requests must be raised within the specified time period mentioned on the website or invoice.
Refunds, if applicable, will be processed through the original payment method.
Shipping and handling charges are non-refundable unless stated otherwise.
9. Intellectual Property
All content on this website, including text, images, logos, designs, and product information, is the intellectual property of Aqua Guru.
Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
10. Limitation of Liability
Aqua Guru shall not be liable for:
Any indirect, incidental, or consequential damages
Loss of data, water damage, or property damage arising from improper product use
Any losses beyond the purchase value of the product
Use of the product is at the customer’s own risk and responsibility.
11. User Responsibilities
Users agree not to misuse the website or attempt unauthorized access.
Any false information provided by the user may result in order cancellation.
Users must comply with all applicable laws while using our website and products.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy. Aqua Guru is committed to protecting your data and privacy.
13. Third-Party Links
Our website may contain links to third-party websites. Aqua Guru is not responsible for the content, policies, or practices of any third-party sites.
14. Changes to Terms & Conditions
Aqua Guru reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the revised terms.
15. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.
16. Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us through our official website or customer support channels.
At Aqua Guru, we strive to deliver high-quality water tank alarms, level indicators, controllers, and related accessories. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns or replacements only under the following conditions:
The product received is damaged, defective, or not as described
The issue is reported within 48 hours of delivery
The product is unused, uninstalled, and returned in its original packaging with all accessories
2. Non-Returnable Items
Returns will not be accepted for:
Products damaged due to improper installation or misuse
Items that show signs of installation, tampering, or physical damage
Products without original packaging, invoice, or accessories
Issues arising after the return eligibility period
3. Return Process
To initiate a return or replacement:
Contact Aqua Guru customer support through our website
Share your order details, invoice number, and clear images/videos of the issue
Our team will review and approve the request after verification
Once approved, return instructions will be provided
Unauthorized returns will not be accepted.
4. Replacement Policy
Approved defective or damaged products will be replaced, subject to stock availability
If a replacement is not available, a refund may be issued
Replacement products will be shipped after the returned item is received and inspected
5. Refund Policy
Refunds are processed only after the returned product passes quality inspection
Refunds will be issued to the original payment method
Processing time for refunds is typically 7–10 business days
Shipping and handling charges are non-refundable, unless the error is from Aqua Guru
6. Warranty-Related Issues
Products covered under warranty should be handled as per the Warranty Policy
Warranty does not cover installation errors, electrical fluctuations, or water damage beyond specifications
Warranty claims do not automatically qualify for refunds
7. Cancellation Policy
Orders can be cancelled before dispatch only
Once shipped, cancellation requests will not be accepted
In case of successful cancellation, refunds will be processed as per standard timelines
8. Shipping Responsibility
Customers are responsible for safely packaging the product for return
Damage during return transit due to poor packaging may lead to rejection
Aqua Guru is not responsible for delays caused by courier partners
9. Final Decision
All return, replacement, and refund requests are subject to inspection and approval by Aqua Guru. The decision of Aqua Guru shall be final in all such cases.
10. Contact Us
For return or refund related queries, please contact us through our official website or customer support channels.
At Aqua Guru, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name
Phone number
Email address
Billing and shipping address
Order and payment details (excluding sensitive card information)
Non-Personal Information
IP address
Browser type
Device information
Website usage data (pages visited, time spent, etc.)
2. How We Use Your Information
We use your information to:
Process and fulfill orders
Provide customer support and warranty services
Communicate order updates and service information
Improve our website, products, and services
Prevent fraud and unauthorized transactions
Comply with legal and regulatory requirements
3. Payment Security
All payments are processed through secure third-party payment gateways. Aqua Guru does not store or have access to your debit/credit card details, UPI information, or net banking credentials.
4. Sharing of Information
We do not sell, trade, or rent your personal information. Your data may be shared only with:
Courier and logistics partners for delivery
Payment gateway providers for transaction processing
Service providers assisting in website operations
Legal authorities if required by law
All third parties are obligated to keep your information confidential.
5. Cookies & Tracking Technologies
Our website may use cookies to:
Enhance user experience
Analyze website traffic
Remember user preferences
You can disable cookies through your browser settings, but some website features may not function properly.
6. Data Security
We implement reasonable security measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.
7. User Rights
You have the right to:
Access or update your personal information
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Opt out of promotional communications
Requests can be made through our customer support channels.
8. Third-Party Links
Our website may contain links to external websites. Aqua Guru is not responsible for the privacy practices or content of such third-party sites.
9. Children’s Privacy
Our website and products are not intended for individuals under the age of 18 years. We do not knowingly collect personal data from minors.
10. Changes to This Privacy Policy
Aqua Guru reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the website.
11. Governing Law
This Privacy Policy is governed by and interpreted in accordance with the laws of India.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us through our official website or customer support channels.
